I am the Congregational President of a small LCMS church with three folks on our payroll. We have a Pastor, Church Secretary, and a Pianist. We began using Paychex a year and a half ago to alleviate the Treasurer's burden of keeping abreast of tax law as well as computing/witholding payroll taxes and being responsible for quarterly and annual Federal filings. We have experienced nothing but headaches from the very beginning. Our initial setup was bungled by the Rep they sent to get our account (who no longer works there and therefore was not available to answer for his part in this). We also experienced many monthly mess-ups from our regular "Senior Payroll Specialist". After many monthly issues, we were extremely disappointed by multiple errors in our Pastor's incorrect W-2. It took many long and frustrating discussions and TWO Corrected W-2's (3 total) to get it straightened out. Pastor had to request an extension for the filing deadline. Our Paychex Senior Payroll Specialist simply could not understand that our pastor was not having taxes taken out of his paycheck (because he pays his own quarterly Self Employment Tax) and yet still wanted a W-2 versus a 1099. She also said the Paychex system was not compatible with this way of doing business (which is derived from the LCMS Congregational Treasurer's Manual). We were sooooo ready to end our relationship with Paychex until I called the folks who coordinated this arrangement. They assured me our account would be shifted to their St. Louis office where they have knowledgeable Reps who understand our needs. They also assured me the Paychex system is compatible with our needs. I pray this ends our frustrations.