Position announcement: Concordia Plan Services

Concordia Plan Services (CPS) seeks a vice-president of Customer Experience to lead the strategy and execution of customer engagement across Concordia Plans, ensuring that ministries and individual members receive seamless, value-driven experiences. Qualifications include:

Bachelor’s degree required, master’s or applicable professional certification preferred.

Ten years of progressive leadership experience in customer experience, operations or marketing, ideally within the insurance, financial services, employee benefits or nonprofit sectors.

Five years of executive-level experience preferred.

Demonstrated success in driving cultural and operational transformation centered on customer outcomes.

Active membership in an LCMS congregation required.

For more information, visit concordiaplans.org/careers.

Posted Sept. 30, 2025