Concordia Plan Services (CPS) seeks a vice-president of Customer Experience to lead the strategy and execution of customer engagement across Concordia Plans, ensuring that ministries and individual members receive seamless, value-driven experiences. Qualifications include:
- Bachelor’s degree required, master’s or applicable professional certification preferred.
- Ten years of progressive leadership experience in customer experience, operations or marketing, ideally within the insurance, financial services, employee benefits or nonprofit sectors.
- Five years of executive-level experience preferred.
- Demonstrated success in driving cultural and operational transformation centered on customer outcomes.
- Active membership in an LCMS congregation required.
For more information, visit concordiaplans.org/careers.
Posted Sept. 30, 2025
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